Frequently Asked Questions
Everything you need to know about shopping with Asopalav
What is the standard delivery timeline for domestic and international orders?
Domestic orders within India are typically delivered within 5-7 business days, while international shipments take approximately 10-15 business days depending on customs clearance.
Do you offer customization or made-to-measure services for ethnic wear?
Yes, we provide professional stitching and customization services for blouses, lehengas, and salwar suits. You can submit your measurements through our online size form after placing an order.
What is your return and exchange policy?
We accept returns on non-customized items within 7 days of delivery, provided the tags are intact. Please note that customized or altered garments are not eligible for return or exchange.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, slight variations may occur due to photographic lighting sources or your monitor settings.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and PayPal for international transactions. Cash on Delivery (COD) is available for select pin codes within India.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.